Legal

Privacy Policy

Last updated: August 2026

Overview

This Privacy Policy explains how TSM Socials ("we," "us," or "our") collects, uses, and protects information when you use our website or order a property video from us.

Information We Collect

When you place an order or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Brokerage
  • Property address
  • Listing photo link (Zillow, Google Drive, Dropbox, or similar)
  • Uploaded listing photos
  • Uploaded music
  • Agent headshot
  • Property information (price, bedrooms, bathrooms, square footage)
  • Special requests or notes
  • Payment and order information

How We Use Your Information

We use the information you provide to:

  • Process your order
  • Create your requested property video
  • Communicate with you about your order
  • Deliver your completed video
  • Organize and fulfill orders internally
  • Provide customer support

Third-Party Services

To fulfill your order, uploaded files and order information may be processed through third-party service providers we use to run our business, such as payment processing, cloud storage, workflow automation, and video production/processing services. These providers only receive the information necessary to perform their function for us.

We do not sell your personal information.

Automated & AI Processing

Some of the third-party services we use to produce your video incorporate artificial intelligence or other automated technology — for example, to analyze uploaded photos or footage, or to help generate text, captions, or creative content for your video. We do not use your personal information or uploaded materials to train third-party AI models.

Data Retention & Deletion

We retain order information and uploaded materials for as long as reasonably necessary to fulfill your order, provide support, and maintain our business records. If you would like your information or uploaded files deleted, contact us at the email below and we'll take care of it.

Contact Us

If you have any questions about this Privacy Policy, reach out to us at support@tsmsocials.com.